Refund policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@fashioncloud.in. Please note that returns will need to be sent to the following address: J3/70 ground floor Rajouri Garden, New Delhi 110027

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@fashioncloud.in.

Fashioncloud will accept return of any item only under two cases :

A. MANUFACTURING DEFECTS
you are requested to inspect your product properly upon receiving any defect claimed after seven working days of receiving the product will not be approved
Return shipment should be sent out to our warehouse within 7 working days of receiving the approval email from our end. You are requested to reply to the approval email with your order number and details of return ( tracking id) within 7 working days .
Only after receiving it, we will inspect and initiate the refund process (refer to the refund policy, if all policy conditions are met)
The tags on the product should be intact.
B. NOT SATISFIED WITH YOUR PURCHASE ?
We at FashionCloud hope you love our products just as much as we do! But in case you’re unhappy with anything you have received from our store, then here is how we can help:-
If you are not a hundred percent satisfied with your product for whatsoever reason, you can now raise a return or an exchange request without any hassle - Click here to proceed or you can simply reach our support team at support@fashioncloud.in. This must be done within seven days of receiving the order.
The items should be unused and unwashed with original packaging and tags in place. Any returned item received by us that does not meet the above-mentioned conditions will not be accepted and will be returned to the customer at their expense. No amount will be reimbursed in this case.
Non-returnable categories-

Items on sale
free items
items already exchanged/return against gift cards
swimwear,shapewear,tights and bodysuits

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@fashioncloud.in.